FAQ's

Frequently Asked Questions

How would I know I need a water filter?

If you are dissatisfied with the taste or odor or are uncertain of the quality, we do have in-home test kits for those on private wells to find proper equipment.

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Is it hard to install a countertop water filter?

No, it takes less than five minutes to install, with no tools.

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Will I be able to use my own faucet?

You may use your own gooseneck faucet provided it has 1/4'” compression threads on the stud.

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What is the difference between Standard faucet and the Premium or Euro faucet?

The Standard faucet is chrome and has a white plastic tip and handle. The Premium and Euro faucets feature a smooth quarter turn handle with a ceramic sear for a lifetime of service.

The Premium and Euro faucets come in a variety of colors.

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Will your filter remove harmful substances (such as lead) from the water?

 

Yes, for homes with high level of sediment (rust, sand ect.) we recommend our double or triple housing filters. These filters include sediment pre-filters, which are designed to remove particulate such as rust and sand.

Our filters are also designed to remove heavy metals such as lead, cadmium and aluminum from the water by an electrochemical process. Much as a magnet they are attracted to the media.

 

 

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How often will I need to change my filter cartridge?

 

 

Each replacement filter cartridge has a different life span, depending on how much water is being filtered and as well as the contaminants the filter is targeting. In most cases however, changing is recommended as follows:

 

KDF/GAC                                   -Approximately every 3 years

KDF/GAC Economy                 -Approximately every 2 years

Ceramic                                       -Approximately every 3 years

Ster-o-Tap                                  -Approximately every year

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What is the difference between sediment filters and drinking water filters?

 

Sediment filters are useful for rural areas and commercial applications. They remove rust sand and other particles from the water. Drinking water filters remove odors and chlorine. They make you water smell and taste a lot better.

Click Herefor more information on how our filters work.

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Are replacement cartridges always available for me to buy from you?

 

Yes, you can browse our catalog and see our big selection of cartridges. Should a cartridge become unavailable or discontinued, we will work with you to find a solution or an alternate replacement.

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How do I know that your replacement cartridge will fit my existing filter?

 

The hardest part about owning any type of filter is finding replacement cartridge that fits. If your housing requires a standard size (9 ¾ ”) cartridge, then our cartridge will work for you.

 

 

 If you cannot find a replacement cartridge or if you need some replacement parts for your filters, contact us at sales@crystalclearsupply.com we will be happy to assist you.

 

 

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Why would I need a shower filter?

Studies have shown that you absorb more chlorine in one shower than what you typically drink in all day. Chlorine makes you skin dry and flaky. It can make your hair dry and brittle, and ruin coloring and permanents. 

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Who manufactures your filters?

We purchase top-quality components from respected industry-leading suppliers to assemble our water filters.

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Do you ship internationally? Do you offer shipping Upgrades?

 

Most of our products are shipped standard UPS Ground, some products ship via US Priority Mail. New York residents are subject to sales tax. Orders shipped with UPS Ground should arrive within 5-7 business days, and may take up to 10 business days. Need it fast? Call for shipping upgrades (Next Day, 2nd Day, etc.) If your e-mail address is provided, shipping confirmation and the UPS tracking number is sent to you. For International shipping please e-mail us for a shipping quote.

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What is your return policy on all water filters?

 

We offer a 30-day money back satisfaction guarantee on our countertop/undercounter water filters (excluding shower filters & reverse osmosis, defects will be replaced) within 30 days of purchase, provided the product has been properly installed and maintained we cannot accept any item for return after 30 days from the date of purchase for any reason (including defects), however you must call or e-mail us for a Return Authorization Number, without a RAN we will not accept it, any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty, all returns will be subject to a 15% restocking fee plus the shipping costs will be deducted, orders that received free shipping will also be subject to a $9.95 fee or the actual shipping charge, whichever is greater in order to cover the shipping and handling charges, all returns must be unused and in original packaging and include all items parts and manuals originally shipped and same condition as shipped.

Our 30 day money back guarantee does not apply to whole house systems, uv purifiers, well filters, or water chillers.

We do not accept any returns on Pumps only defects, pumps returned under warranty and defects will be repaired or replaced.

Products returned under warranty and defects must be shipped POSTPAID to Crystal Clear Supply.

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